Privacy Policy – d999 Pakistan Online Gaming Platform

1.Overview

This Privacy Policy explains how d999 ("we", "us", "our") collects, processes, stores and protects the personal information of players and visitors who use the d999 platform – including the website at d999.pw and the d999 mobile app for Android and iOS.

By creating an account or using any part of d999, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how your data is handled as described here, you should not use the platform.

This policy should be read alongside our Terms and Conditions and our Responsible Gaming policy, which together form the complete agreement governing your use of d999.

We may update this policy from time to time. Material changes will be communicated to registered users via the platform or by email. The "Last updated" date at the top of this page reflects when the policy was most recently revised.

2.Data We Collect

d999 collects personal data through your interactions with the platform. The categories of data we may collect include:

Registration and Account Data

This is the core information required to create and maintain your d999 account. Your password is never stored in readable form – it is hashed using industry-standard cryptographic methods.

Identity Verification (KYC) Data

When identity verification is required – for example, before a withdrawal is processed or if account activity triggers a review – we may request and store:

• A copy of a government-issued photo ID (such as a CNIC or passport).
• Proof of payment method ownership (such as a screenshot of your JazzCash or Easypaisa account showing your name and number).
• A selfie or live photo for identity confirmation, where required.

KYC documents are stored securely and used only for the purposes of verifying your identity. They are not shared with third parties except where required by applicable law or to comply with anti-money laundering obligations.

Transaction and Gaming Data

• Deposit and withdrawal records including amounts in PKR, timestamps and payment method details.
• Betting history, game session records, wagering amounts and outcomes across all platform sections.
• Bonus claims, VIP tier progress and reward history.

Technical and Device Data

• IP address and approximate location derived from IP.
• Device type, operating system version, browser type and screen resolution.
• App version (for mobile app users).
• Session duration, pages visited and features used within the platform.
• Error logs and crash reports from the mobile app.

Communication Data

If you contact d999 support via live chat or email, we retain a record of that communication including its content, timestamp and resolution status. This helps us maintain service quality and refer back to previous interactions if needed.

3.How We Use Your Data

d999 uses your personal data for the following specific purposes:

• Account management – to create, maintain and secure your d999 account.
• Transaction processing – to handle PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, Bank Transfer and other supported payment methods.
• Service delivery – to provide access to Live Casino, Cricket and PSL Betting, Fish Games, Bingo and all other platform features.
• Identity verification – to confirm your age and identity as required for responsible gaming compliance and fraud prevention.
• Customer support – to respond to your queries, process complaints and resolve disputes related to your account or transactions.
• Platform improvement – to analyse usage patterns and fix bugs, improve performance and develop new features based on how players actually use d999.
• Responsible gaming – to monitor account activity for signs of problematic behaviour and to enforce self-exclusion or deposit limits that you have set.
• Fraud and security – to detect and prevent fraudulent activity, money laundering, multi-accounting and other prohibited conduct described in the Terms and Conditions.
• Communications – to send you transactional notifications (deposit confirmations, withdrawal updates, security alerts) and, where you have opted in, promotional messages about bonuses and new platform features.
• VIP Programme management – to track your wager contributions across platform sections, calculate tier progress and apply rewards accurately.

4.Payment Data and PKR Transactions

All financial transactions on d999 are denominated in Pakistani Rupees (PKR). When you make a deposit or request a withdrawal through JazzCash, Easypaisa, Raast, Bank Transfer, debit/credit cards or mobile wallets, d999 processes the necessary transaction data to complete the payment.

d999 does not store full payment instrument details such as complete card numbers or full mobile wallet account credentials on our own servers. Payment data is handled by our payment processing partners who operate their own security standards. d999 stores only the reference data necessary to link a transaction to your account – such as the last four digits of a card number, your registered mobile number associated with a wallet, or a transaction reference ID.

All payment methods used on d999 must be registered in your own name. Third-party payments are not accepted and will trigger an account review.

5.Cookies and Tracking Technologies

d999 uses cookies and similar technologies on the website to make the platform work correctly and to understand how it is being used. The main categories of cookies used are:

Essential Cookies

These are required for the platform to function. They handle your login session, keep you authenticated while you navigate between sections, and maintain your language and display preferences. The platform cannot work without these cookies and they cannot be disabled.

Analytics Cookies

These cookies collect anonymised information about how visitors use d999 – which pages are most visited, how long sessions last, and where users encounter issues. This data is used in aggregate form only and does not identify individual users. You can opt out of analytics cookies by adjusting your browser settings.

Functional Cookies

These cookies remember choices you make on the platform such as game lobby filters, preferred payment method and notification preferences, so you do not have to re-enter them every visit.

Most web browsers allow you to manage or delete cookies through browser settings. Disabling essential cookies will affect your ability to use d999. For the mobile app, device-level permissions control data collection for analytics purposes.

6.Sharing Your Data

d999 does not sell, rent or trade your personal data to third parties for their own commercial purposes. Data may be shared only in the following limited circumstances:

Service Providers

d999 works with trusted third-party service providers to operate the platform. These include payment processors, game content providers, customer support technology providers and cloud infrastructure partners. These providers access your data only to the extent necessary to deliver the specific service they provide on our behalf, and are bound by contractual obligations to handle your data securely and in accordance with this policy.

Legal and Regulatory Requirements

d999 may disclose personal data to relevant authorities, law enforcement bodies or regulators where required to do so by applicable law, court order or for the purposes of investigating fraud, money laundering or other illegal activity. In these cases, d999 will disclose only the minimum data required to satisfy the legal obligation.

Business Transfers

In the event of a merger, acquisition or transfer of all or part of d999's business , your personal data may be transferred to the acquiring entity as part of the transaction. In such an event, d999 will take reasonable steps to ensure that the receiving party maintains equivalent privacy protections. You will be notified of any such change through the platform or by email.

7.Data Retention

d999 retains your personal data for as long as your account is active and for a reasonable period thereafter, to comply with our legal obligations and to resolve any disputes that may arise after account closure.

• Account and transaction records are retained for a minimum of five years after account closure, in line with standard anti-money laundering record-keeping requirements.
• KYC documents are retained for the same period as account records and securely deleted thereafter unless a legal hold requires extended retention.
• Support communications are retained for up to three years after the date of the last interaction, to allow reference in the event of a later dispute.
• Analytics and session data is typically retained in aggregated, anonymised form and does not identify individual users after a period of 12 months.
• Marketing preference data is updated immediately when you change your preferences and is not retained after account closure.

Once the applicable retention period has passed, data is securely deleted or anonymised so that it can no longer be linked to you personally.

8.Security of Your Data

d999 takes data security seriously and uses a range of technical and organisational measures to protect your personal information from unauthorised access, loss or misuse.

• All data transmitted between your device and d999 servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored using one-way cryptographic hashing and are never accessible to d999 staff in readable form.
• Access to personal data within d999 is restricted to staff and systems that require it to perform their specific functions.
• Payment data is handled by PCI-compliant payment processors. Full card numbers and sensitive payment credentials are not stored on d999 servers.
• Security monitoring systems are in place to detect and respond to unusual account activity, including login attempts from unrecognised devices or locations.

9.Your Privacy Rights

As a d999 player, you have the following rights with regard to your personal data. To exercise any of these rights, contact our support team through the platform's live chat or by writing to [email protected].

• Right to Access – You may request a copy of the personal data d999 holds about you at any time.
• Right to Correction – If any of your personal information is inaccurate or incomplete, you can ask us to correct it. For basic details such as contact information, you can update many fields directly in your account settings.
• Right to Deletion – You may request deletion of your personal data. Please note that certain data must be retained for legal and anti-money laundering compliance purposes even after account closure, and cannot be deleted until the applicable retention period has passed.
• Right to Restrict Processing – In certain circumstances, you may request that we limit how your data is used while a dispute or verification query is being resolved.
• Right to Data Portability – You may request a copy of the data you provided to d999 in a structured, commonly used format.
• Right to Withdraw Marketing Consent – If you previously opted in to marketing communications, you can withdraw that consent at any time through your account settings or by contacting support.

d999 will respond to data rights requests within a reasonable timeframe. In some cases, we may need to verify your identity before fulfilling a request to ensure we are disclosing or acting on data belonging to the correct person.

10.Minors and Child Protection

d999 is strictly an adult platform intended for players aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If a registered account is found to belong to a minor, it will be immediately suspended, all data associated with the account will be scheduled for deletion, and any balances or winnings will be forfeited in line with our Terms and Conditions.

If you are a parent or guardian and believe your child may have registered an account on d999, please contact support immediately so we can investigate and act promptly.

11.Changes to This Privacy Policy

d999 may update this Privacy Policy from time to time to reflect changes in the platform, applicable law or our data handling practices. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via the platform or by email.

Continued use of d999 after a policy update has been published constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how your data is being handled.

12.Contact and Data Queries

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to report a privacy concern, please contact the d999 support team. We are available 24/7 via live chat within the platform. You can also write to us at [email protected].

For questions about responsible gaming tools including self-exclusion and deposit limits, please visit the Responsible Gaming page. For general platform questions, visit the FAQ page.